INFORMATION PRIOR TO THE CONTRACT PROCESS

This website www.wonderactive.es It is owned by WONDER ACTIVE SL with CIF B-88492400 and fiscal address at C / Playa de Formentor 41, 28669, MADRID.

The General Contracting Conditions regulate the distance selling relationship between WONDER ACTIVE SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

WONDER ACTIVE SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones.

The purpose of the website is to offer and advertise the sale of all kinds of fashion.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary to access the websites of WONDER ACTIVE SL and the contracting through them.

To purchase our products, you can go to the corresponding section of our online store.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive the confirmation within 24 hours from the completion of the order, please contact WONDER ACTIVE SL by email contact@wonderactive.es. 

OFFER AND VALIDITY

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

In compliance with current regulations, WONDER ACTIVE SL offers information on all items for sale, their characteristics and prices. However, WONDER ACTIVE SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.

PRICES

All products indicate the sale price in Euros and include Value Added Tax (VAT).

SHIPPING COSTS

WONDER ACTIVE SL makes national shipments, with shipping costs of € 6.5. For national orders over € 80, the shipping costs will be assumed by WONDER ACTIVE SL For international destinations, contact WONDER ACTIVE SL by email contact@wonderactive.es. 

International orders will not be able to benefit from the policy of free shipping costs from a purchase amount, in the same way that they will not enjoy free exchanges and returns.

ORDER DELIVERY

Once the Shipping Confirmation has been sent, the Product will be delivered to the national address indicated by the user when placing the Order within approximately four to five (4-5) working days from when they leave the WONDER ACTIVE warehouse. SL. For international destinations, the delivery time can vary significantly. For more information, use the email contact@wonderactive.es. 

WONDER ACTIVE SL does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided by the User being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned to such effect, such as the absence of the User or the retention of the Product in Customs.

WONDER ACTIVE SL undertakes to deliver the order within a maximum of 30 days, from the day after the order date.

The availability of the products offered by WONDER ACTIVE SL may vary depending on customer demand. Despite the fact that WONDER ACTIVE SL updates the stock periodically, the product requested by the client could be out of stock at that time. In case of non-execution due to unavailability, WONDER ACTIVE SL will notify the client at the time it becomes aware of this situation and the amount will be refunded. The period of this communication will not exceed in any case the maximum period of 30 days.

Delivery times are approximate, although WONDER ACTIVE SL tries to adjust to them.

FORMS OF PAYMENT AND EXECUTION OF THE ORDER

The customer may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice:

- VISA, VISA or MASTERCARD CREDIT or DEBIT card

All operations that involve the transmission of personal or banking data are carried out using a secure environment. All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and are not entered or registered on any WONDER ACTIVE SL server.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

- Paypal

Allows you to send payments on the Internet safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on Paypal. http://www.paypal.com.

RIGHT OF WITHDRAWAL, RETURNS AND CLAIMS

Size changes

- The size change process must be carried out through the link provided for this on the website, or exceptionally communicate via e-mail to contact@wonderactive.es. 

-The buyer will have a maximum period of fifteen calendar days to request the change of size, from the day the customer receives the product, without any penalty.

-WONDER ACTIVE SL will take care of the collection of the product and will bear the shipping costs.

Returns

- The return process must be carried out through the link provided for this on the website, or exceptionally communicate via e-mail to contact@wonderactive.es. 

- The buyer will have a maximum period of fifteen calendar days to request the return, from the day the customer receives the product, without any penalty.

- The refund of the order will be made within a maximum period of 7 days from the receipt of the return.

- WONDER ACTIVE SL will take care of the collection of the product and will not bear the collection costs, which will be subtracted from the amount to be returned.

Defective product

- WONDER ACTIVE SL will be informed in the event that the product is not in perfect condition through the email address contact@wonderactive.es.

- Said communication must be made within a maximum period of 48 hours from receipt of the order.

- WONDER ACTIVE SL undertakes to carefully analyze the returned product and to return the product for a new one, if applicable.

- WONDER ACTIVE SL will take care of the collection of the product, and will assume the cost of the return and the shipping costs.

Claims

- Any claim can be sent to the email address contact@wonderactive.es.

JURISDICTION

Likewise, WONDER ACTIVE SL reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard.

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